The tech boss reveals some of the challenges he’s faced and the lessons he’s learned
What’s the most important business lesson you’ve learned?
Transparency, alignment and expectations lead to success in life and business. You need to be ahead of time, not just in time. If you get access to critical information, feel conflicted about something or generally off, act on that fast.
What’s the work you’re most proud of?
The [ interactive] tug of war we created for The Amazing Race TV Show. It was a simple concept, but technically challenging.
How do you keep innovating in the tech sector?
With candour and bravery, and by taking calculated risks. We have some mantras we live by. First, be paranoid. It’s professional that way. That means lots of backups. You always have a fallback and have a fallback for the fallback, and so on. Test what you deploy, deploy what you test, so you’ve covered every possibility. Never be afraid to say “I’m going manual”. And only permit one wild card; that means limit the risk, have a plan that allows you to push one boundary at a time, rather than all of them at once. And do fewer things, better (that comma is really important).
Transparency, alignment and expectations lead to success in life and business.
What’s the best advice you can give someone eyeing a tech career?
Having technical skill makes you pretty good but having soft skills as well makes you great. Learn to collaborate.